Shipping Policies

        We use the following shipping methods:

Carriers: United States Postal Service, United Parcel Service and Common Carrier

Services: Priority Mail, UPS Ground, 3 Day Select*, 2nd Day Air* and Next Day Air*.

*Expedited shipping services are additional, call customer service for rate quote.

        Terms of "Free Shipping" offer:

          Commercial Locations:

We will prepay standard ground shipping charges on all products to commercial addresses located within the Continental United States. Additional charges may apply if address is located on an island, in a high crime area or is considered to be in a remote area by our carriers. If additional charges apply, we will notify you by email or phone prior to shipping your order.

          Non-Commercial Locations:

We will prepay standard ground shipping charges on all products, including residential fiberglass and aluminum flag poles, with the exception of a $33.00 delivery charge on all noted light, medium and commercial grade flag poles, to non-commercial addresses located within the Continental United States. Additional charges may apply if address is located on an island, in a high crime area or is considered to be in a remote area by our carriers. If additional charges apply, we will notify you by email or phone prior to shipping your order.

Non-Commercial locations include Residences, Churches, Schools and any location that is not deemed a commercial business location.

          Alaska and Hawaii Customers:

We regularly work with customers in Alaska, Hawaii and in other countries who wish to arrange their own shipping from a given point in the Continental United States to their finial location. Please call us or email us for more information.

         Flag Pole Orders:

Flag Poles, due to their excessive length and relative light weight, are shipped by common carrier. Our carriers responsibility ends at the driveway or, if a commercial location, the loading dock. Drivers are not responsible for the loading or unloading of freight, however, many drivers may assist upon request.

Most carriers will not call prior to delivery unless arranged in advance. Additional charges may apply, depending on carrier, if notification is required up to 24 hours in advance. We have found that most notification in advance requests are often overlooked by the carriers.

Admiral Flag Poles, or our carriers, can not make any guarantees as to the time or day of delivery. Deliveries are usually made in the morning, but may arrive anytime during normal business hours. Admiral will provide all shipping information, including, delivering terminal information upon shipping. This will enable the receiver to check on shipment status while in transit.

Locations in remote areas may require special handling and may only be deliverable on certain days of the week.

Customers Responsibilities WHEN TAKING DELIVERY OF A FLAG POLE:

Are carriers will require an adult to be present to accept delivery. It is very important that all items are inspected for damage and that all pieces (i.e. shaft, carton and foundation tube) are accounted for. ANY DAMAGE OR MISSING PIECES MUST BE REPORTED TO THE DRIVER AND NOTED ON BILL OF LADING AT THE TIME OF DELIVERY. Admiral Flag Poles, Inc., and/or it's carriers, cannot be held responsible for any damage or shortage not noted on the Bill of Lading at the time of delivery.

THERE IS NO GRACE PERIOD FOR CONCEALED DAMAGE! It is recommended that the flag pole shaft is removed from the shipping tube and inspected for concealed damage. If time does not allow for removal of flag pole shaft for inspection, then we recommend that the bill of lading is noted as having possible concealed damage.

Storage of Flag Pole Shafts:

We ship our flag poles in cardboard shipping tubes and we wrap the shafts with craft paper to protect the finish while in transit. Once received, the flag pole must be stored indoors and dry until it is time to set the flag pole to prevent possible staining of the flag poles finish. If you are unable to store the flag pole indoors and dry, then the flag pole must be removed from the shipping tube, completely unwrapped and elevated off the ground.

          Tracking Your Order:

We are currently unable to provide automated tracking information. However, if the order has shipped you may contact our customer service department at 1-800-783-7653 and they will be able to assist you with tracking your packages.