Need to Return a product?

To return a product at Admiral Flag Poles, Inc. you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our customer service department at , or by telephone. NO returns of any type will be accepted without an RMA.

ALL Returns are subject to a 15% Restocking fee.

To request an RMA:
By phone: 1-800-783-7653
Monday - Friday: 8 a.m. - 5 p.m. EST
By e-mail:

We'll need the following information to authorize your return:
- Customer name
- Invoice or Order number
- Nature of the problem

In general, Admiral Flag Poles, Inc. accepts returns on merchandise from select manufacturers within 30 days. However, Admiral Flag Poles, Inc. reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• A FULL CASH REFUND OR CREDIT IF PAID BY CREDIT CARD.
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Admiral Flag Poles, Inc. on returned items, and Admiral Flag Poles, Inc. will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN TO THE ADDRESS BELOW:
  • ADMIRAL FLAG POLES, INC.
    5795 WESTBOURNE AVE.
    COLUMBUS, OHIO
    USA 43213