Shipping Policies

We use the following shipping methods:

Carriers: United States Postal Service, United Parcel Service and LTL Carrier

Services: Priority Mail, UPS Ground, 3 Day Select*, 2nd Day Air* and Next Day Air*.

*Expedited shipping services are additional, call customer service for rate quote.

Terms of “Free Shipping” offer:

Commercial Locations:

We will prepay standard ground shipping charges on all products to commercial addresses located within the Continental United States. Additional charges may apply if address is considered a construction site, located on an island, in a high crime area or is considered to be in a remote area by our carriers. If additional charges apply, we will notify you by email or phone prior to shipping your order.

Non-Commercial Locations:

We will prepay standard ground shipping charges on all products, including residential fiberglass and aluminum flag poles, with the exception of a $33.00 delivery charge on all non residential grade flag poles, to non-commercial addresses located within the Continental United States. Additional charges may apply if address is considered a construction site, located on an island, in a high crime area or is considered to be in a remote area by our carriers. If additional charges apply, we will notify you by email or phone prior to shipping your order.

Non-Commercial locations include Residences, Churches, Schools and any location that is not deemed a commercial business location by the carrier.

Alaska, Hawaii and International Customers:

We regularly work with customers in Alaska, Hawaii and in other countries who wish to arrange their own shipping from a given port in the Continental United States to their finial location. We also have crating capabilities, if required. Please call us or email us for more information.

Flag Pole Orders:

Flag Poles, due to their excessive length and relative light weight, are shipped by common (or LTL) carrier. Our carriers responsibility ends at the driveway or, if a commercial location, the loading dock. Drivers are not responsible for the loading or unloading of freight, however, many drivers may assist upon request.

Most carriers will call 24 hours prior to delivery. Additional charges may apply, depending on carrier, if a delivery appointment is needed.

Admiral Flag Poles, and our carriers, can not make any guarantees as to the time or day of delivery. Deliveries are usually made in the morning, but may arrive anytime during normal business hours. Admiral will provide all shipping information, including, delivering terminal information upon shipping. This will enable the receiver to check on shipment status while in transit.

Locations in remote areas, on islands and certain cities, such as New York, NY and surrounding areas, may require special handling charges and/or may only be deliverable on certain days of the week. If any additional charges apply, you will be notified prior to shipping.

Customers Responsibilities WHEN TAKING DELIVERY OF A FLAG POLE:

Our carriers will require an adult to be present to accept delivery. It is very important that all items are inspected for damage and that all pieces (i.e. shaft, carton and foundation tube) are accounted for. ANY DAMAGE OR MISSING PIECES MUST BE REPORTED TO THE DRIVER AND NOTED ON BILL OF LADING AT THE TIME OF DELIVERY. Admiral Flag Poles, Inc., and/or it’s carriers, cannot be held responsible for any damage or shortage not noted on the Bill of Lading at the time of delivery.

THERE IS NO GRACE PERIOD FOR CONCEALED DAMAGE! It is recommended that the flag pole shaft is removed from the shipping tube and inspected for concealed damage. If time does not allow for removal of flag pole shaft for inspection, then we recommend that the bill of lading is noted as “Subject to Inspection.”

Storage of Flag Pole Shafts:

We ship our flag poles in cardboard shipping tubes and we wrap the shafts with craft paper to protect the finish while in transit. Once received, the flag pole must be stored indoors and dry until it is time to set the flag pole to prevent possible staining of the flag poles finish. If you are unable to store the flag pole indoors and dry, then the flag pole must be removed from the shipping tube, completely unwrapped and elevated off the ground.

Tracking Your Order:

We are currently unable to provide automated tracking information. However, if the order has shipped you may contact our customer service department at 1-800-783-7653 and they will be able to assist you with tracking your packages.