NO returns of any type will be accepted without an RMA.
ALL Returns are subject to a 15% Restocking fee.
To request an RMA:
By phone: 1-800-783-7653
Monday – Friday: 8 a.m. – 5 p.m. EST
We’ll need the following information to authorize your return:
– Customer name
– Invoice or Order number
– Nature of the problem
In general, Admiral Flag Poles, Inc. accepts returns on merchandise from select manufacturers within 30 days of the day the item shipped.
- A FULL CREDIT LESS 15% RESTOCKING FEE IF PAID BY CASH, CREDIT CARD OR CHECK
- ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.
- Customers are responsible for all shipping charges back to Admiral Flag Poles, Inc. on returned items. Admiral Flag Poles will pay to ship exchanged items to you if the exchange was due to a defect in material or workmanship.
SEND YOUR RETURN TO THE ADDRESS BELOW:
ADMIRAL FLAG POLES, INC.
5795 WESTBOURNE AVE.
COLUMBUS, OHIO USA 43213
Returns within 30 days from shipment date can be for exchange, replacement refund or credit at Admiral Flag Poles, Inc. discretion. Please be aware that specific manufacturers have more restrictive return policies.